If you need help with anything at all, contact us and we will be happy to assist you buy the perfect lamp for your décor. For orders or help call

+31 (020) 679 1860

or e-mail

It's a deliberate choice that we here don't offer a standard webshop. Therefore we try to emphasize the authenticity of our products and giving our customers the chance to customize their orders to a certain extent (e.g. length of cables, installing several light fixtures on one connection).


Shipping policy

You can order lighting via email, fax and telephone. Fiat Lux Design delivers the lights directly. They are not available through retail stores.

After your order is received, you will receive an email confirmation containing the date of the payment processing. You can choose to pay either with a direct bank transfer, credit card or PayPal. For credit card payment and PayPal we charge 3% of the total amount. Fiat Lux Design reserves the right to decline certain means of payment.

Fiat Lux Design cannot accept cheque or cash payments because we cannot be held responsible for losses in the mail. It is possible, of course, to pay cash for pickups from the Fiat Lux Design studio.

Since each lighting fixture is individually hand-crafted to the customer´s specific requests, the production time for orders generally takes approximately ten days from the day payment is received.

The postage rates within the EU are:

€ 10,- for orders within The Netherlands
€ 15,- for orders to Germany, Belgium, Austria, Luxemburg and to Switzerland (depending on the size of the parcel)
€ 18,- for orders to the other countries of the EU.

There is no shipping fee for orders that are picked up from the Fiat Lux Design studio.
The postage rates outside the EU are available upon request (depending on size, weight).
The postage fees cover the cost of the mailing. Fiat Lux Design assumes the handling and packing costs.

If technical or logistical reasons require a shipment is to be divided into more than one mailing, Fiat Lux Design will only charge a single mailing fee.
All prices include the 19% Dutch sales tax.

There is a 14 day money back guarantee for all Fiat Lux Design lamps. You are only responsible for the return mailing costs of sending the light(s) to the invoice address. It is sufficient to inform Fiat Lux Design via email, telephone, fax or mail that you will be returning the light(s). Once Fiat Lux Design receives the light(s), your payment will be refunded.

If there is any damage or visible signs of use to any returned lamp(s), then Fiat Lux Design reserves the right of compensation.

All lights have a two year guarantee (exclusive the light bulbs and misuse).

© copyright 2000-2011